Administrative

• All price enquiries responded to within four hours
• All telephone queries responded to within one hour
• Representation within 24 hours of request
• Waste Regulation Tonnage reports actioned within three days
• ISO 9002 Approved

Design

• Fefco samples within 36 hours
• Non-standard design projects within 72 hours
• POS displays prototypes within 5 days
• All samples produced using state of the art Cad Cam system
• Packaging review every six months
• Problem solving forum (on or off site)

Delivery

Exact quantity deliveries when requested at costing stage. Unless by prior arrangement, if we fail to have your collection available or make your delivery within the agreed time we will:

• Discount 5% if we are more than 24 hours late
• Discount 10% if we are more than 48 hours late
• Discount 15% if we are more than 72 hours late

Deliveries booked in on request:

• Delivery/Collection time is calculated from confirmation of faxed/written order